Exchange and refund policy

Thank you for choosing Pret Lounge by Fareeha for your shopping needs. We strive to provide you with the best products and services. Please read our Exchange and Refund Policy carefully to ensure a smooth and satisfying shopping experience.

1. Exchange Policy:

We understand that sometimes a product may not meet your expectations or may need to be exchanged for various reasons. Pret Lounge by Fareeha offers a hassle-free exchange policy within 14 days of the purchase date. To be eligible for an exchange, the following conditions must be met:

- The item must be unused, in its original packaging, and in the same condition as when you received it.
- A valid proof of purchase (receipt, order confirmation, or invoice) is required.
- The exchange request should be initiated within 14 days of the purchase date.

Please note that certain items, such as personalized or clearance items, may not be eligible for exchange unless they are found to be defective or damaged upon receipt.

2. Refund Policy:

If you are not completely satisfied with your purchase and would like a refund, Pret Lounge by Fareeha provides a refund option within 30 days of the purchase date. To qualify for a refund, the following conditions must be met:

- The item must be unused, in its original packaging, and in the same condition as when you received it.
- A valid proof of purchase (receipt, order confirmation, or invoice) is required.
- The refund request should be initiated within 30 days of the purchase date.

Refunds will be processed using the original payment method. Please allow a reasonable amount of time for the refund to be reflected in your account.

3. How to Request an Exchange or Refund:

To initiate an exchange or refund, please follow these steps:

- Contact our customer service team at pretloungebyfareeha@gmail.com or call +4 47403004386
- Provide your order number, details of the item you wish to exchange or return, and the reason for the request.
- Our customer service team will guide you through the process, providing necessary instructions and addressing any concerns you may have.

4. Exceptions:

Please be aware that certain items, such as personalized or clearance items, may not be eligible for exchange or refund unless they are found to be defective or damaged upon receipt.

5. Contact Information:

If you have any questions or concerns regarding our Exchange and Refund Policy, please contact us at:

Email: pretloungebyfareeha@gmail.com 
Phone: +4 47403004386

We value your business and aim to make your shopping experience with Pret Lounge by Fareeha enjoyable and satisfying. Thank you for choosing us!